What is Community Navigation?

Our Service helps people in Bridgend County Borough and their families or carers, to access community level services, information and activities that will help them maintain independent lives which help prevent their circumstances deteriorating to a point where they might need higher level health or social care services.


What does our service do?  

  • Handles requests from organisations or individuals looking to obtain support from local community and voluntary organisations;
  • Works with individuals to identify their needs and then supports them to access community services or activities that they feel are right for them and seeks to provide this information on first contact with the individual ‘making every contact count’;
  • Helps identify areas of unmet need or gaps in service provision, evidence which is then used to help inform the planning of public sector and third sector services.

Who can be introduced into the service?
Ultimately an introduction can be received from anyone including from the individual themselves. Our service is for older people, people with learning disabilities, people with dementia and/or carers of the above. We can also work closely with individuals living with mild mental health conditions in the eastern part of Bridgend County Borough and with families in contact with our Early Help Hubs.

How do you refer into the service?
Typically, the referrer will fill out a form and send through to [email protected]

| You can download our Referral Form here |

You will likely be contacted by a member of our team to gain any additional information before they make contact with the individual.

Where does the service operate?
Our Community Navigators cover the whole of Bridgend County Borough.

Funded through Welsh Government’s Integrated Care Fund. Working in partnership with Cwm Taf Morgannwg University Health Board and Bridgend County Borough Council’s Resilient Connected Communities Programme for Bridgend.

| Download our English language information leaflet here |

| Download our Welsh language information leaflet here |


Don't miss our Community Navigators' information events throughout March....

Cream tea for carers - what's going on in Porthcawl?
Friday 6 March 2020 from 12.30 - 3.30pm
Stage Door - Grand Pavilion, Porthcawl
Are you looking for information and support with your caring role? Do you want to know more about what is going on in Porthcawl? If yes, come along to the Grand Pavilion and find out lots of useful information to help you whilst enjoying a spot of free afternoon tea.
| Read more |


Do you have a learning disability or care for someone who does?

What things would you like to do in your community to get happy and healthy?
Friday 13 March 2020 from 12.30 - 4pm
Cornelly Community Centre
Come along to Cornelly Community Centre and have your say on what activities you would like to see in your community. You can also try walking football, have fun taking part in outdoor games, find out about healthy eating and enjoy a FREE buffet.
| Read more |


Community support and information morning

Tuesday 17 March 2020 from 10am - 1pm
Carnegie House - Wyndham Street, Bridgend
Find out what's on in your local area if you are you an older person, someone with learning disabilities or dementia, or need support in your caring role. Discover useful help and advice from various organisations including Bridgend Coalition of Disabled People, Carers South East Wales, Citizens Advice , Mental Health Matters Wales, Halo Leisure's 'Feel Good For Life', Mirus and many more.
| Read more |

Over 50s community information morning
Friday 27 March 2020 from 10am - 1pm
Sarn Community Hub (next to Filco)
Discover activities and groups are going on in your local area! Meet local organisations with lots of information on how you can make new friends, learn new skills, get financial advice and help to stay fit and active!
| Read more |

More events are being planned ...watch out for details!


Contact us

For further information contact BAVO, T: 01656 810400 or E: [email protected]