New listening support service for unpaid carers

Published: 13 June 2021

Carers Wales has launched a new, bilingual emotional support service for unpaid carers. Their new telephone ‘Listening Support Service’ will offer unpaid carers a chance to chat to someone who understands the challenges of caring.

The trained callers will make a series of phone calls, providing emotional support and a listening ear, to support carers wherever they are in their caring journey.

With many carers stating that during the pandemic they have felt “abandoned”, “set adrift” and expected to “get on with it” with little or no support, this service will offer a much-needed space for carers to take time out to talk to someone who understands.

Barbara, a  member of the Listening Support Team says:“After my own caring experience, I know how important it is to have someone who will listen to you in your time of need, in a safe space, and in confidence.

“There doesn’t need to be a specific reason, just having someone to talk to offering emotional support really helps. It’s a wonderful opportunity to give something back – at my time of need I didn’t know who to contact for support for myself, so this is my thank you to Carers Wales for having this much-needed project.”

The service has received Welsh Government funding to March 2023.

For more information and to sign up to the service, visit and


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