Mental Health Matters Wales has been awarded the Advocacy Quality Performance Mark from the National Development Team for Inclusion. The Quality Performance Mark is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the Quality Performance Mark, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for National Development Team for Inclusion assessors to meet advocates and the people they support. 

As well it being good practice for local authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act.

The Advocacy Quality Performance Mark provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers. 

Michaela Moore Director from MHM Wales said: “We are delighted to have once again pass this rigorous self-assessment process and policy review of this Quality Performance Mark. Which confirms that our Advocacy Services continue to ensure people know their rights and have a voice, a choice and control in decisions which matters to them throughout Wales."

Gail Petty, Quality Performance Mark Manager and Lead for Advocacy and Rights at National Development Team for Inclusion said:“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives.  It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”