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Engagement and participation

Are you looking to engage people to have their say on their community, local services or what matters to them?

This page gives you some useful information on engagement with links to websites which have a range of useful participatory tools, the Welsh Government endorsed National Principles of Public engagement.

For those organisations who wish to tender for public services or work collaboratively with other third sector organisations, we have a third sector ‘How to do Business' guide.


What is participation?

Participation is when someone attends something e.g. event, workshop, meeting etc.


What is engagement?  

Engagement is when you have been involved in the conversation, which shows that you have then engaged.

Initial engagement can be done through websites, newsletters, social media, events or activities.

This is an opportunity to allow people to feedback through questionnaires, face to face interviews, meetings or by facilitating a world café session.

Engage people in a co-productive way to gain their perspective and viewpoint by involving people through discussions, workshops or service mapping exercises.

Engage people to be part of the process by working within panels or on working groups.

Allow individuals to have their say and feedback, making them part of the decision making process.

Feedback: "You said…we did.."
Give those who participated the opportunity to receive feedback. Make those taking part feel that their viewpoint is important, even if issues cannot be addressed exactly at that time. This can be done through newsletters, websites, social media and leaflets.

The National Principles of Public Engagement 

The National Principles of public engagement are the overarching principles for public services and third sector organisations which offer a consistent approach to public engagement throughout Wales across sectors. 

Read more >>>

If your organisation would like to endorse the principles, click here >>>

How to get involved 

Take a look at BAVO’s current consultations webpage >>>

Find out what’s been said

Take a look at BAVO’s current consultations webpage >>>


Useful links

Take a look below at the links below which will help you to access to materials and tools for effective engagement and participation.

Community-planning-toolkit >>>

How to do business guide (English language version) >>>

How to do business guide (Welsh language version) >>>

National principles of public engagement >>>

Participation Cymru models of engagement >>>

Principles of Public Engagement – Evaluation >>>

Scottish Health Council Public Participation tool kit >>>

Working with others information sheet >>>

Contact us

Do you also know that BAVO is able to offer support and guidance to you or your organisation through engagement, facilitation and consultation?

Why not give us a call for more information on the tailored support which we can offer by calling BAVO, T: 01656 810400 or E: