Barnardo’s launches counselling and wellbeing services for families struggling with the effects of the Covid-19 pandemic in Wales

Children’s charity Barnardo’s has launched two new services to support vulnerable families who are struggling to cope with the impact of the Covid-19 pandemic.

See, Hear, Respond will work with families across Wales, offering practical and therapeutic support including counselling seven days a week. The aim is to help those facing a wide range of challenges, from anxiety, loneliness and isolation to children struggling with a return to school and parents worried about relationship breakdowns or poverty.

The service is a direct response to the effects of the pandemic and aims to reach families below the threshold of statutory intervention so they can be supported before they reach crisis point. Families can access online support and counselling provided by Barnardo’s Cymru, get online advice on a wide range of subjects including how to cope with increased anxieties and be signposted to other specialist services.

Children, young people and families are able to self-refer online or through a telephone helpline available from noon 12pm until 7pm, Monday to Friday. Professionals are also welcome to refer through using the phone line or the enquiry form on the microsite. The microsite also holds a wealth of self-help information and links to local services which support families with issues such as emotional wellbeing, bereavement, domestic abuse and financial worries.

The helpline number is 0800 157 7015 or you can visit the microsite at:

The second will be a UK-wide helpline, the first of its kind specifically for children from Black, Asian and other minority ethnic communities who are among those who have been most badly affected. The helpline is on 0800 151 2605 or visit:

Both services are being funded through the National Emergencies Trust, which was set up by the Charity Commission to respond to domestic emergencies. The funds supporting the Barnardo’s helplines will be drawn from £20 million pledged to the NET Coronavirus Appeal by the Covid-19 Support Fund, established by the insurance and long-term savings industry.​​​​​​







  • Third Sector Support Wales
  • PQASSO Quality Mark
  • Welsh Government
  • Investing in Volunteers
  • Lottery Community Fund
  • Disability Confident
  • Bridgend County Borough Council